About

What makes us different?

There are many options about who you choose for IT support and to keep your IT working for you. We think the following demonstrates what make us different and a great partner for you.

I’m Richard Paterson, Founder and Managing Director of PAAC IT

My interest in computers started when I was a teen and my father introduced me to computer games – very simple back in those days 20 years ago. It seemed quite natural and a logical development for me to build a career looking after and supporting various forms of increasingly complex IT.  One of the things I learned early on was that despite a number of vendors saying their products “just worked” and worked with each other – they don’t!

But in my experience both as a buyer and user of technology and working for another IT firm I felt that there had to be a way to deliver a better service. So I did it myself and set up PAAC-IT. I thought long and hard about what was needed and missing from current offerings and talked to many friends and colleagues. I wanted customers to be the centre of my business and be somewhere that they wanted and felt comfortable going for help, no matter how big or small the problem! I enjoy problem solving for my clients and have worked at building very close relationships with them.

I’m Eddie Paterson, Director Business Development

Ive spent most of my career in the corporate world, with organisations such as Telecom New Zealand, a start-up telco in Hong Kong, PwC Consulting and IBM. Over the last 30 years I’ve held many different roles in product development, business strategy, regulation and process development.  I joined Richard here at PAAC IT in 2015 and found that we have very complementary skill sets.  Richard and our technical team are excellent at keeping technology working and fixing when it doesn’t. Whereas my skills are regulations and process development. To get the best from IT and ensure its delivering value to your business, you need both hard and soft skills, and with the GDPR you need documentation to prove what you do. Our skill combination gives us quite a unique combination of skills and experience.

About PAAC IT Ltd

We chose the company name to really reflect what we are all about – Personal Attention and Care for IT.  Each customer and business we serve is different and to deliver what’s right for you, we need to understand what makes you different and what makes you special. That’s our differentiation.  We’d like to give you three examples of what this means in practice:

  • Last year when the Wanna Cry ransom started knocking businesses down like flies we knew that some customers did not have as robust backup solutions as they should have. So Richard worked nights and a weekend to backup all their Dropbox data. They didn’t ask us to do it and we didn’t charge – it was just the right thing to do.
  • Another customer (this time a break-fix customer with no support agreement) had a power supply fail at a critical moment. We organised a motorcycle courier to bring down a replacement power supply that we installed after hours so they were up and going first thing in the morning; and
  • A business approached us as their server was reaching end of life and needed replacement. Their IT provider had recommended they simply replace the server with a new one. But the business owner wasn’t convinced that this was the right move and asked for our opinion. We suggested moving to more of a cloud-based solution – better for the client, but not as lucrative for an IT provider. They are now one of our customers!

So that’s the ethos and core of our business – personal attention and care.

Our Mission Statement

Our mission statement and what we strive to do is “Provide supportive IT Leadership to growing businesses”. It’s not enough just to fix things when they go wrong, we see our role as helping you move your IT forward as your business and the environment changes.

Our Values

To help us deliver on the above, we’ve established a set of values that we run the business by:

  • Deliver exceptional experience and solutions to every customer
  • Be dedicated to the well being and development of our staff
  • Foster a partnering relationship with our suppliers
  • Be Ethical, Honest and Trustworthy in all we do “Trust us with the keys to your business”
  • We are proud to be local and community led.
  • Richard Paterson, Managing Director, PAAC IT

    Richard Paterson

    Managing Director

    I founded PAAC IT in 2009 after working in the computer industry for 3 years. I wanted customers to be the centre of my business and be somewhere that they wanted and felt comfortable going for help, no matter how big or small the problem! I enjoy problem solving for my consumer and business clients and have worked at building very close relationships with them.

  • Eddie Paterson, Director, PAAC IT

    Eddie Paterson

    Business Development Director

    After many years in the corporate world with PwC Consulting and IBM Global Business Services I joined PAAC-IT in April 2015 as Director, Business Development. I worked with Richard a number of years ago in helping to set the company up, and am delighted to now come properly into the business. I work primarily on our advisory services - GDPR, business continuity and IT security policies.

  • Darren Parsons, Shop Manager, PAAC IT

    Darren Parsons

    Store Manager

    I joined PAAC-IT in August 2013 as an apprentice as I had an interest in computers and wanted to learn more about how to fix them. I have served a variety of different customers and developed my skills in diagnosing and fixing a wide range of computer issues. Im now the Manager of our Haslemere shop responsible for both greeting our customers and fixing their computer issues.

  • Connor Brett, Callout Technician, PAAC IT

    Connor Brett

    Support Technician

    I started working at PAAC-IT in October of 2014 as an apprentice and qualified in July 2017 with a BTEC Level 3 in IT, with distinction. A key skill in my role is being able to quickly diagnose and fix the myriad of issues I'm faced with every day. I now handle most of our business and home visit call outs - so look out for me if you book a visit.

  • PAAC Oliver

    Oliver Hill

    Lead Web Developer

    I'm Oliver (Oli to my friends!) with a passion for developing stunning websites in Word Press and helping therm get found on the Internet by great SEO. I delight in helping small businesses to grow their online presence and I'm now an real part of the PAAC IT team.

  • Andrei Bacalu, Apprentice, PAAC IT

    Andrei Bacalu

    IT Apprentice

    I joined PAAC IT in the autumn of 2018 as an IT Apprentice, aiming to fulfil my dream of working in the computer industry. I'm working towards my qualification, whilst helping customers to get their computers up and running again and guiding them when needed. I am mostly responsible for answering phones and dealing with queries, so look out for me when calling us!