I’m Richard Paterson, Founder and Managing Director of PAAC IT.

IT with Personal Attention and Care

In my experience both as a buyer and user of technology and working for another PC company I felt that there had to be a way to deliver a better service. So I did it myself and set up PAAC-IT. I thought long and hard about what was needed and missing from the current companies and talked to many friends and colleagues.

Our lives are now so dependant on technology that we expect it to work, and more – we expect the various components to work together. However, this is not often the case – even Apple’s oft touted “end to end control” does not work as many users expect. The price of technology keeps dropping, or at least offering greater functionality at previous price points, but the problems of “making stuff work and keeping it working” is getting harder.

Making Life Easier

So our objective is to make our customers lives easier by taking the hassle out of technology all the way through technology and our customers life cycles:

  • Providing advice on the components and solutions that are best for the customer given their aspirations and budget
  • Providing the equipment they need – if they would like us to
  • Configuring, setting up and installing the equipment
  • Providing support contracts and repair services to ensure customers have a trouble free experience
  • Providing accessories and toners
  • Fixing stuff when it breaks
  • Dispose of stuff in an environmentally friendly way when it gets to end of life.

We provide our services at a personal and in-person level. Although the web and Internet are great – sometimes its just wonderful to talk to someone that’s interested in you and being with you to hold your hand as you get things sorted out.

We serve residential customers who live in and around Haslemere and small business customers from Waterlooville in the south to Manchester in the North!

So thats us – Personal Care and Attention for your IT needs.

Our Mission Statement

We deliver personal attention and care to our local consumer and small business customers enabling them with a hassle free computer experience.

Our Values

  • Deliver exceptional experience and solutions to every customer
  • Be dedicated to the well being and development of our staff
  • Foster a partnering relationship with our suppliers
  • Be Ethical, Honest and Trustworthy in all we do “Trust us with the keys to your home”
  • We are proud to be local and community led
  • Richard Paterson, Managing Director, PAAC IT

    Richard Paterson

    Managing Director

    I founded PAAC IT in 2009 after working in the computer industry for 3 years. I wanted customers to be the centre of my business and be somewhere that they wanted and felt comfortable going for help, no matter how big or small the problem! I enjoy problem solving for my consumer and business clients and have worked at building very close relationships with them.

  • Eddie Paterson, Director, PAAC IT

    Eddie Paterson

    Business Development Director

    After many years in the corporate world with PwC Consulting and IBM Global Business Services I joined PAAC-IT in April 2015 as Director, Business Development. I worked with Richard a number of years ago in helping to set the company up, and am delighted to now come properly into the business. I work primarily on our advisory services - GDPR, business continuity and IT security policies.

  • Darren Parsons, Shop Manager, PAAC IT

    Darren Parsons

    Store Manager

    I joined PAAC-IT in August 2013 as an apprentice as I had an interest in computers and wanted to learn more about how to fix them. I have served a variety of different customers and developed my skills in diagnosing and fixing a wide range of computer issues. Im now the Manager of our Haslemere shop responsible for both greeting our customers and fixing their computer issues.

  • Connor Brett, Callout Technician, PAAC IT

    Connor Brett

    Support Technician

    I started working at PAAC-IT in October of 2014 as an apprentice and qualified in July 2017 with a BTEC Level 3 in IT, with distinction. A key skill in my role is being able to quickly diagnose and fix the myriad of issues I'm faced with every day. I now handle most of our business and home visit call outs - so look out for me if you book a visit.

  • PAAC Oliver

    Oliver Hill

    Lead Web Developer

    I'm Oliver (Oli to my friends!) with a passion for developing stunning websites in Word Press and helping therm get found on the Internet by great SEO. I delight in helping small businesses to grow their online presence and I'm now an real part of the PAAC IT team.

  • Andrei Bacalu, Apprentice, PAAC IT

    Andrei Bacalu

    IT Apprentice

    I joined PAAC IT in the autumn of 2018 as an IT Apprentice, aiming to fulfil my dream of working in the computer industry. I'm working towards my qualification, whilst helping customers to get their computers up and running again and guiding them when needed. I am mostly responsible for answering phones and dealing with queries, so look out for me when calling us!

"PAAC IT provide a managed service for our PCs on a fixed monthly charge. Really great, they are there when we need them"
Julia Macquisten - OwnerLucas Field Media
"PAAC-IT provide and maintain our Apple Macs and Macbook Pros. Richard and his team at PAAC IT are very prompt and responsive when we need help, and a pleasure to work with"
David Alden - DirectorAlden Holmes
"Our business is highly dependent on computer technology – all the way from design and creative software platforms to administration processes. PAAC-IT set up and configured our mix of PC and Apple computers, file servers and security software and now keep it running. The team at PAAC-IT is very competent and keep our IT running smoothly"
Edward Green - DirectorMilly Green
"I was having trouble making Skype calls to my son. Both Darren and Connor were extremely helpful and patient. They were so kind to get the computer in and out of the car for me - i couldn't have done this on my own as i am disabled"
Jane Nightingale
"On moving house we required help of PAAC to coordinate a tablet, PC and laptop with new security and email addresses and to ensure transfer of old contact details etc. Some of this work was undertaken by Darren in the Midhurst shop and some at our new address. Darren was professional and helpful with successful results. PAAC also followed up with care to ensure that all was well. "
A satisfied customer
"I have been dealing with PAAC IT, mostly in their Midhurst Office, but also in Haslemere, for the past three or four years. They clearly understand Macs and have given me good advice, and sorted out various issues for me. Things did go wrong with the network wireless adapters I had bought from them, but they were quick to ensure they were checked and replaced without a problem, and they followed up with me a month later to ensure all was OK. That’s good customer service!"
James Tree
"Dynamite, goes the extra yard every time, reliable and essential support to my business."
Lawrence MullenThe Talking Trade
"Good, dependable, brilliant, local"
Anneke Clegg
"I have been using the services of PAAC IT for over two years. During this time I have found the staff to be courteous, understanding, and very efficient. I have received first class service on each and every occasion – from keeping my ancient computer running, to advising and supplying a suitable replacement when it eventually crashed. All my transactions have been with the team in the Haslemere shop where Richard, Mark, Darren and Oliver have addressed my computer difficulties with great patience and kindness. To them I am eternally grateful."
Derek Smyth