Managed IT Services – with you all the way

Managed IT Services from PAAC IT

Our Managed IT Service removes your stress and staff frustrations of ensuring your computers are functioning as they should – as you pass that stress across to us. We have designed our suite of services to be easily configurable to meet the differing needs of SMBs across technology, service level and cover periods. But day to day management of IT is only part of the story.
Many organisations have a simple “break fix” arrangement with an IT shop; ie when something goes wrong you get it repaired. The problem with this approach is there is no long term view of how your IT should evolve and no advice on the actions you should be taking to protect yourself, your staff and your business from cyber breaches. With a managed service, we are vested in your success and ensuring there are as few problems as possible as we want to be serving your organisation well into the future.

With you all the way

An essential component of our managed IT service is the little software agent we install on your computing devices. The agent continuously monitors the health of your device and reports back to us if the device starts to operate outside of pre-set thresholds. In addition, the agent manages software updates to your machines, schedules them at a time that’s convenient for you and informs us if it has not happened. The agent also enables us to access your machines when required to address issues remotely.

Locking down the hatches

Our objective is to ensure your IT keeps functioning, so we need to ensure appropriate precautions are taken against cyber security threats. When we first take on a new client we audit, record and setup every device with secure configurations. For example, only a few individuals should have administrator access, passwords should be secure, and computers set to automatically accept software patch updates. Managed endpoint security software is installed to ensure your computers are continuously protected against malware. Ideally, we agree a set of IT security policies with our clients so we both understand what’s going on and who is responsible for what. People are responsible the majority of data breaches, including your own staff. So we encourage our clients to provide cyber security training for staff.

Into the future

IT, like your business, does not stand still and needs to evolve to keep pace with your business and changes in technology. With all our Managed IT Services clients we make time to discuss and plan out an evolution strategy. Our approach is to categorise actions into must do, need to do and nice to do and then settle on a plan that’s achievable based on need and budget. For some clients this has been a progressive implementation of cyber security measures and for others it’s been a migration to cloud services. Whatever the plan, its designed to suit you and your business

How do I ….?

All, or at least most of us, get stuck from time to time on how to perform some function in email, or Office or how to recover a deleted file. Wouldn’t it be nice to have someone to help with these issues so your staff can continue being productive instead of Googling the answer? Well this is one of the functions our help desk offers. We are there primarily to address issues when your technology goes wrong, but also to help with hiccups along the way. We have designed our response time frames to cater for both IT issues and “how do I … “ issues. We may not know the answer to everything, but we do know more than most.

Our Managed IT Services … 1 … 2 … 3

As for our Managed service offering, consider it a Rubiks cube – three dimensions across technology, service tier and time. It’s a simple three step process to select the right mix for you:

Images of a Rubiks cube depicitng PAAC IT's Managed IT Services

  1. Select the technology: workstations, mobile devices, servers and NAS drives, printers and network devices;
  2. Select the tiers of service: just monitoring, or plus helpdesk, or plus preventative maintenance or all you can eat. Pick different levels of service for different type of equipment; and
  3. Select the cover period: Pay for what you need – Monday to Friday 9-5:30 suits most businesses but add additional hours and / or weekend cover if you need it.

Like to know more? Call us on 01428 770290 or send us a message.

About Us

We provide supportive leadership enabling our business community to succeed and prosper through effective use of IT and Technology. PAAC IT is an IT Company in Surrey offering small businesses the personal attention and care that their IT systems deserve. If your company has between 1 and 100 employees and need a IT Company in Surrey we would love to hear from you!

Find out more
"PAAC IT provide a managed service for our PCs on a fixed monthly charge. Really great, they are there when we need them"
Julia Macquisten - OwnerLucas Field Media
"PAAC-IT provide and maintain our Apple Macs and Macbook Pros. Richard and his team at PAAC IT are very prompt and responsive when we need help, and a pleasure to work with"
David Alden - DirectorAlden Holmes
"Our business is highly dependent on computer technology – all the way from design and creative software platforms to administration processes. PAAC-IT set up and configured our mix of PC and Apple computers, file servers and security software and now keep it running. The team at PAAC-IT is very competent and keep our IT running smoothly"
Edward Green - DirectorMilly Green
"I was having trouble making Skype calls to my son. Both Darren and Connor were extremely helpful and patient. They were so kind to get the computer in and out of the car for me - i couldn't have done this on my own as i am disabled"
Jane Nightingale
"On moving house we required help of PAAC to coordinate a tablet, PC and laptop with new security and email addresses and to ensure transfer of old contact details etc. Some of this work was undertaken by Darren in the Midhurst shop and some at our new address. Darren was professional and helpful with successful results. PAAC also followed up with care to ensure that all was well. "
A satisfied customer
"I have been dealing with PAAC IT, mostly in their Midhurst Office, but also in Haslemere, for the past three or four years. They clearly understand Macs and have given me good advice, and sorted out various issues for me. Things did go wrong with the network wireless adapters I had bought from them, but they were quick to ensure they were checked and replaced without a problem, and they followed up with me a month later to ensure all was OK. That’s good customer service!"
James Tree
"Dynamite, goes the extra yard every time, reliable and essential support to my business."
Lawrence MullenThe Talking Trade
"Good, dependable, brilliant, local"
Anneke Clegg
"I have been using the services of PAAC IT for over two years. During this time I have found the staff to be courteous, understanding, and very efficient. I have received first class service on each and every occasion – from keeping my ancient computer running, to advising and supplying a suitable replacement when it eventually crashed. All my transactions have been with the team in the Haslemere shop where Richard, Mark, Darren and Oliver have addressed my computer difficulties with great patience and kindness. To them I am eternally grateful."
Derek Smyth