About

We are an IT services firm for organisations in Surrey, Hampshire and West Sussex. We work Small and Medium Enterprises (SMEs) across our region  including businesses, schools and non – profits. We treat each customer individually, delivering Personal Attention and Care for their IT – its in our name PAAC IT.

What makes us different?

There are many options about who you choose for IT support and to keep your IT working for you. We think the following demonstrates what make us different and a great partner for you.

I’m Richard Paterson, Founder and Managing Director of PAAC IT

My interest in computers started when I was a teen and my father introduced me to computer games – very simple back in those days 20 years ago. It seemed quite natural and a logical development for me to build a career looking after and supporting various forms of increasingly complex IT.  One of the things I learned early on was that despite a number of vendors saying their products “just worked” and worked with each other – they don’t!

But in my experience both as a buyer and user of technology and working for another IT firm I felt that there had to be a way to deliver a better service. So I did it myself and set up PAAC-IT. I thought long and hard about what was needed and missing from current offerings and talked to many friends and colleagues. I wanted customers to be the centre of my business and be somewhere that they wanted and felt comfortable going for help, no matter how big or small the problem! I enjoy problem solving for my clients and have worked at building very close relationships with them.

I’m Eddie Paterson, Director Business Development

Ive spent most of my career in the corporate world, with organisations such as Telecom New Zealand, a start-up telco in Hong Kong, PwC Consulting and IBM. Over the last 30 years I’ve held many different roles in product development, business strategy, regulation and process development.  I joined Richard here at PAAC IT in 2015 and found that we have very complementary skill sets.  Richard and our technical team are excellent at keeping technology working and fixing when it doesn’t. Whereas my skills are regulations and process development. To get the best from IT and ensure its delivering value to your business, you need both hard and soft skills, and with the GDPR you need documentation to prove what you do. Our son and father pairing gives us quite a unique combination of skills and experience.

About PAAC IT Ltd

We chose the company name to really reflect what we are all about – Professional Attention and Care for IT.  Each customer and business we serve is different and to deliver what’s right for you, we need to understand what makes you different and what makes you special. That’s our differentiation.  We’d like to give you three examples of what this means in practice:

  • A few years ago when the Wanna Cry ransom started knocking businesses down like flies we knew that some customers did not have as robust backup solutions as they should have. So Richard worked nights and a weekend to backup all their Dropbox data. They didn’t ask us to do it and we didn’t charge – it was just the right thing to do.
  • Another customer (this time a break-fix customer with no support agreement) had a power supply fail at a critical moment. We organised a motorcycle courier to bring down a replacement power supply that we installed after hours so they were up and going first thing in the morning; and
  • A business approached us as their server was reaching end of life and needed replacement. Their IT provider had recommended they simply replace the server with a new one. But the business owner wasn’t convinced that this was the right move and asked for our opinion. We suggested moving to more of a cloud-based solution – better for the client, but not as lucrative for an IT provider. They are now one of our customers!

So that’s the ethos and core of our business – professional attention and care.

Our Mission Statement

Our mission statement and what we strive to do is “Provide supportive IT Leadership to growing businesses”. It’s not enough just to fix things when they go wrong, we see our role as helping you move your IT forward as your business and the environment changes.

Our Values

To help us deliver on the above, we’ve established a set of values that we run the business by:

  • Deliver exceptional experience and solutions to every customer
  • Be dedicated to the well being and development of our staff
  • Foster a partnering relationship with our suppliers
  • Be Ethical, Honest and Trustworthy in all we do “Trust us with the keys to your business”
  • We are proud to be local and community led.

  • Richard Paterson

    Managing Director

    In 2009, I founded PAAC IT after working in the computer industry for three years. I wanted customers to be the center of my business and to have a place where they felt comfortable seeking help, regardless of the size of the problem! I enjoy problem-solving for my consumer and business clients and have worked on building very close relationships with them

  • Eddie Paterson

    Business Development Director

    After spending many years in the corporate world with PwC Consulting and IBM Global Business Services, I made the transition to PAAC-IT in April 2015, assuming the role of Director of Business Development. I had previously collaborated with Richard in the early stages of setting up the company, and I am thrilled to now be fully immersed in the business. My primary focus lies within our advisory services, specializing in GDPR compliance, business continuity, and IT security policies.

  • Darren Parsons

    Senior Technical Support Analyst

    I joined PAAC-IT in August 2013 as an apprentice driven by my passion for computers and eagerness to learn how to fix them. Over the years, I've gained valuable experience serving a diverse range of customers, refining my skills in diagnosing and resolving various computer issues. Now, as the Senior Technical Support Analyst, I take pride in mentoring and supporting other members of my team, helping them reach their full potential.

  • Gary Foster

    Technical Support Analyst

    As a former serviceman, dedication and commitment define my approach to everything I do, especially ensuring customer satisfaction. When you call, I'm your frontline contact, the voice you'll hear on the other end of the line

  • Jonathan Allen

    IT service manager

  • Liam Creaser

    Technical Support Analyst

    After dedicating most of my time to working in schools, I craved a change. Joining PAAC IT has been a breath of fresh air; here, I flourish amidst the diverse array of challenges and clientele we work with.

  • Joe Jordan

    Technical Support Analyst

    "My passion for fixing computers naturally led me to pursue it as my profession. During my time at Paac IT, my abilities and knowledge have flourished. What once started as a simple hobby has since evolved into a fulfilling career path."

  • Bradley Paterson

    junior Technical Support Analyst

    Having been around PAAC IT for most of my life, I possess an in-depth understanding of the company and its values. I take care of all the time-consuming tasks, allowing our tech team to focus their efforts on providing exceptional support to our customers.

  • Emma-Louise paterson

    marketing assistant

    Growing up around PAAC IT, I always knew I wanted to play a part in shaping how the company reaches its audience. Despite not being naturally inclined towards technology, I struggled to find my niche until recently. Embracing a more customer-facing role in marketing, I've found my calling. I pursue this job because I genuinely care about the business and ensuring our customers have the best experience possible. My aim is to drive growth and innovation through strategic marketing initiatives.