We aim to provide the type and level of service that best suits your needs and budget.
Our standard service is performed within seven days. That means that when we book in your computer it goes into our queue of repairs and we will action the service request within seven days.
We understand that some people need their devices looked at more urgently and so we charge a premium for this 48 hour service. Some people say “why cant you do it more quickly than that”. Well, sometimes we can – but often it takes quite some time to run our checking software over your device. If the machine is slow or you have a lot of information to scan it can take 24 hours. Naturally we don’t know this when we book your device in. So we quote 48 hours knowing we can get the job done within this time.
If you need help bringing your computer into our shop – just ask. We’re always ready to help.
The are so many different makes and models of computer with a great variety of parts and software, it can be difficult for us to give you a firm price upfront.
Booking your computer in for an investigation is a low cost no obligation way to understand what's wrong with your device.
We spend 30 minutes getting to the bottom of the issue and comeback to you with a firm price to fix the problem.
If its something quick - we'll fix it within the 30 minute window.
Computers to slow down over time as their systems get clogged up with unnecessary files and software.
Book your computer in to be optimised. We will:
* Check and update its core software Windows or OSX for Macs;
* Remove Viruses and other malware
* Run disk check and disk de-fragmentation software
* Remove un-needed or spurious files and software
* Clean vents and fans as appropriate
* Recommend upgrades that could further improve performance.
If you can’t get your machine to us, forgotten how to do something, or simply never knew in the first place, we can offer support remotely, whether on the phone, or online.
If the job is too complex for remote support, or you’re concerned about moving anything, we can always come to you.
Our callout service will cover any task, no matter how small. Click the image for more info.