ETA Consultancy Services

Training from PAAC IT

ETA Consultancy Services offer a number of different education and training services for individuals and businesses.

We are fortunate to work with a wonderful set of customers and believe that mutual support and leadership will help each of us grow and develop. On this page we will feature one of our customers each month, this month ETA Consultancy Services.

Judith Moule (Apprenticeship Ambassador for the Enterprise M3 AAN) and Sally Claughton founded ETA Consultancy Services to develop individuals and businesses through education and training, guiding them to achieve their full potential. Having worked together so successfully in higher education they decided to apply their skill set to a wider audience through forming ETA Consultancy Services.

A personal approach

We take the time to listen and understand every individual’s requirements at the start of the journey with ETA Consultancy Services, supporting employers along the way. For us, life is a continuous cycle of learning and personal development. By taking the time to speak and listen to the employers or individuals, unique requirements of every candidate or business, we can set achievable objectives, advise on the best courses and create a plan of success to achieve these.

Using this foundation at the start of the process we achieve far greater completion rates from our candidates and start to create a mentality of goal setting and continuous development, way beyond the initial course enquiry.

Our services include training needs analysis, NCFE/CACHE Short Courses and arranging apprenticeships.

Working Together

We were introduced to each other through the M3 Growth Hub and the relationship has proved to be a mutually beneficial.

We support ETACS’ IT through a managed service agreement, security software and encryption. In addition we provided Judith with guidance on how to take her business through the morass of the General Data Protection Regulations.

Although PAAC IT prides itself on “personal attention and care” we had no formal training or guidance on what delivering superior customer care means. ETACS helped us with a training needs analysis, set us up with a Customer Service Course and held our hands through the course material. ETACs subsequently helped us to select a suitable apprenticeship qualification, find a fantastic provider and even helped with the apprentice recruitment process.

It is such a positive, collaborative relationship being able to support one another which we are both extremely grateful for.

For further information and to contact Judith or Sally at ETACS, please visit their website here.

About Us

We provide supportive leadership enabling our business community to succeed and prosper through effective use of IT and Technology. PAAC IT is an IT Company in Surrey offering small businesses the personal attention and care that their IT systems deserve. If your company has between 1 and 100 employees and need a IT Company in Surrey we would love to hear from you!

Find out more
"PAAC IT provide a managed service for our PCs on a fixed monthly charge. Really great, they are there when we need them"
Julia Macquisten - OwnerLucas Field Media
"PAAC-IT provide and maintain our Apple Macs and Macbook Pros. Richard and his team at PAAC IT are very prompt and responsive when we need help, and a pleasure to work with"
David Alden - DirectorAlden Holmes
"Our business is highly dependent on computer technology – all the way from design and creative software platforms to administration processes. PAAC-IT set up and configured our mix of PC and Apple computers, file servers and security software and now keep it running. The team at PAAC-IT is very competent and keep our IT running smoothly"
Edward Green - DirectorMilly Green
"I was having trouble making Skype calls to my son. Both Darren and Connor were extremely helpful and patient. They were so kind to get the computer in and out of the car for me - i couldn't have done this on my own as i am disabled"
Jane Nightingale
"On moving house we required help of PAAC to coordinate a tablet, PC and laptop with new security and email addresses and to ensure transfer of old contact details etc. Some of this work was undertaken by Darren in the Midhurst shop and some at our new address. Darren was professional and helpful with successful results. PAAC also followed up with care to ensure that all was well. "
A satisfied customer
"I have been dealing with PAAC IT, mostly in their Midhurst Office, but also in Haslemere, for the past three or four years. They clearly understand Macs and have given me good advice, and sorted out various issues for me. Things did go wrong with the network wireless adapters I had bought from them, but they were quick to ensure they were checked and replaced without a problem, and they followed up with me a month later to ensure all was OK. That’s good customer service!"
James Tree
"Dynamite, goes the extra yard every time, reliable and essential support to my business."
Lawrence MullenThe Talking Trade
"Good, dependable, brilliant, local"
Anneke Clegg
"I have been using the services of PAAC IT for over two years. During this time I have found the staff to be courteous, understanding, and very efficient. I have received first class service on each and every occasion – from keeping my ancient computer running, to advising and supplying a suitable replacement when it eventually crashed. All my transactions have been with the team in the Haslemere shop where Richard, Mark, Darren and Oliver have addressed my computer difficulties with great patience and kindness. To them I am eternally grateful."
Derek Smyth