ETC Strengthens IT Security and GDPR Compliance with PAAC IT

PAAC IT’s managed IT services have proven to be Etc Hospitality’s missing link

Etc Hospitality provides cloud-based accounting solutions to cafes, restaurants, hotels and contract caterers up and down the UK. It aims to improve their clients’ business performance through optimised finance management, so that business leaders can spend more time making money than dealing with it. As a result, robust IT security and top-level compliance with the GDPR are an absolute must.

“Our business is rooted in IT, so it’s critical that we keep it all running without a hitch,” says Stephen Easthope, who co-founded Etc Hospitality with Alan Morgan to help hotels and restaurants grow out of the 2008-09 economic downturn. “It’s also vital that we keep our customers’ data safe and secure.”

 Taking care of day-to-day IT

Alan Morgan first approached PAAC IT in January 2016 when searching for an organisation to manage and maintain the company’s laptops. Over the last two years that relationship has grown to the point that all of Etc Hospitality’s internal IT is now managed by PAAC IT.

Stephen explains, “We entrust PAAC IT with a massive part of our business. Without their support, everything we do would be extremely vulnerable. Our arrangement with PAAC IT enables us focus on our clients and their businesses without having to be distracted by day-to-day IT issues.”

The Internet of Things (IoT) in action

Etc Hospitality’s devices are linked to PAAC IT via the internet. This allows PAAC IT to use a small software agent to monitor and manage all of Etc Hospitality’s devices remotely, scheduling upgrades and maintenance at times of minimal inconvenience to the company’s staff. Remote monitoring and the ability to install software patches quickly is a key driver of cybersecurity and among the biggest benefits of PAAC IT’s managed IT services.

In addition, all of Etc Hospitality’s PCs are equipped with security and encryption software from ESET, also remotely monitored by PAAC IT. This enables the company’s teams work with clients onsite while ensuring that their data is protected wherever they go.

Enabling the company’s growth

As Etc Hospitality grew, so did the complexity of its IT estate. PAAC IT showed the company that migrating to Microsoft 365 for email and storage would not only reduce cost and complexity but also increase security. As part of the migration, PAAC IT implemented client-specific folders with restricted access, increased password robustness and applied two-factor authentication for emails and data.

Addressing the GDPR headache

More recently PAAC IT helped Etc Hospitality prepare its staff and its processes for the GDPR and the Data Protection Act 2018. Stephen explains, “We used PAAC IT’s GDPR templates to work through the documentation. The new regulations are very prescriptive, so having a set of templates — together with PAAC IT’s expert guidance — really lightened the load.”

A leading player in the hospitality sector

Etc Hospitality has gone from the two founding hospitality connoisseurs providing advisory services in 2009 to a staff of thirty with offices in London and Manchester today. Its clients now include Richard Corrigan, Bird Restaurants, The Westmead Hotel, Pint Shop and Arabica, and its success is thanks in no small part to a prosperous collaboration with PAAC IT. The next steps for their partnership are the implementation of a set of IT security policies, followed by training for all Etc Hospitality staff on data protection and IT security to cement the hard work done thus far.

“PAAC IT are a great asset to our business,” says Stephen. “Richard and his team are proactive without being pushy and their efforts and expertise have led us to exactly where we need to be.”


"PAAC IT provide a managed service for our PCs on a fixed monthly charge. Really great, they are there when we need them"
Julia Macquisten - OwnerLucas Field Media
"PAAC-IT provide and maintain our Apple Macs and Macbook Pros. Richard and his team at PAAC IT are very prompt and responsive when we need help, and a pleasure to work with"
David Alden - DirectorAlden Holmes
"Our business is highly dependent on computer technology – all the way from design and creative software platforms to administration processes. PAAC-IT set up and configured our mix of PC and Apple computers, file servers and security software and now keep it running. The team at PAAC-IT is very competent and keep our IT running smoothly"
Edward Green - DirectorMilly Green
"I was having trouble making Skype calls to my son. Both Darren and Connor were extremely helpful and patient. They were so kind to get the computer in and out of the car for me - i couldn't have done this on my own as i am disabled"
Jane Nightingale
"On moving house we required help of PAAC to coordinate a tablet, PC and laptop with new security and email addresses and to ensure transfer of old contact details etc. Some of this work was undertaken by Darren in the Midhurst shop and some at our new address. Darren was professional and helpful with successful results. PAAC also followed up with care to ensure that all was well. "
A satisfied customer
"I have been dealing with PAAC IT, mostly in their Midhurst Office, but also in Haslemere, for the past three or four years. They clearly understand Macs and have given me good advice, and sorted out various issues for me. Things did go wrong with the network wireless adapters I had bought from them, but they were quick to ensure they were checked and replaced without a problem, and they followed up with me a month later to ensure all was OK. That’s good customer service!"
James Tree
"Dynamite, goes the extra yard every time, reliable and essential support to my business."
Lawrence MullenThe Talking Trade
"Good, dependable, brilliant, local"
Anneke Clegg
"I have been using the services of PAAC IT for over two years. During this time I have found the staff to be courteous, understanding, and very efficient. I have received first class service on each and every occasion – from keeping my ancient computer running, to advising and supplying a suitable replacement when it eventually crashed. All my transactions have been with the team in the Haslemere shop where Richard, Mark, Darren and Oliver have addressed my computer difficulties with great patience and kindness. To them I am eternally grateful."
Derek Smyth