Milly and Ed Green run their product design business from the “command centre” set in the beautiful Surrey countryside just outside Haslemere.
Milly Green designs, manufactures and sells a portfolio of quintessentially English products – homeware, ceramics, stationary, gift food and many more.
The Haslemere based team of ten create designs, coordinate a global supply chain, manage 1500 product SKUs and the sales millions of pounds’ worth of product.
To get “Celebrating Britain English Breakfast Tea” onto the shelves of John Lewis for example, involves:
Amazing what this energetic team does on our doorstep.
“Our target customers are aspirational consumers (people who are concerned about sustainability and brand responsibility)” says Ed Green, Managing Director “and we connect with them in several ways. Through our own website MillyGreen.com and notonthehighstreet.com as well as through retailers, such as John Lewis, and at major sporting events – Ascot and Open Golf, for example. We continue to see a lot of interest from international customers for our Brilliantly Britain, Celebrating Britain and Royal Memorabilia ranges”.
It’s a highly competitive market so our designs and product ranges need to stand out and be distinctive. Our product ranges all sit well together – from textiles and ceramics to stationary and food gifting, our products and collections have been described as “quirky” and quintessentially British with a particular focus on colour.
Our entire business is dependent on IT – from creating designs, coordinating with our suppliers and retailers, managing our stock, maintaining our website through to, of course, invoicing and finance. So we need to ensure that our IT systems are resilient and continuously support our business without interruption.
The core of our business is design for which we use the Adobe Creative Suite on Apple Macs. Whereas our ERP and finance software primarily run on PCs.
“When we started out I looked after our computers myself” commented Ed “But as we grew I had to decide what would be the best use of my time. So I moved out responsibility for non-core business and IT was top of the list.”
The trigger was really when we needed to introduce Sage and more complex networking – I needed to spend my time growing our core business and so passed responsibility for scaling our technology to IT professionals”.
Milly Green Designs used PAAC IT for a number years on an ad-hoc basis before changing to an IT Managed Service arrangement in March 2016. PAAC IT now:
In addition to the Managed IT Service, we provide and configure new computers as Milly Green’s business continues to grow, and have recently installed computer networking and wiring for their new office premises.
We also conduct regular reviews and planning sessions with Ed Green to agree the evolution of their IT in line with their business growth and change.
“All of Milly Green computers have been equipped with ESET Endpoint Security which we continuously monitor from our systems. If anything goes wrong – we receive an alert and can take appropriate action”, says Richard Paterson, Managing Director, PAAC IT.
“Richard and his team have made a great difference to our business” says Ed Green, “and Richard is truly a member of our extended team. I value the forward-looking planning sessions we have and treat him as a trusted advisor. The managed IT service has taken us from a reactive to proactive approach and I’m delighted that staff now raise issues with PAAC IT instead of me – although I do help occasionally! The managed service is also an insurance policy, providing cost certainty to my business which makes budgeting easier”.
Ed Green “The things I like about the service from PAAC IT are:
“If I was to describe PAAC IT in a few words it would be good, friendly, reliable, trusted and local service” Ed Green, Managing Director, Milly Green Designs.
Etc Hospitality provides cloud-based accounting solutions to cafes, restaurants, hotels and contract caterers up and down the UK. It aims to improve their clients’ business performance through optimised finance management, so that business leaders can spend more time making money than dealing with it.
“Our business now runs more efficiently – the IT works as it should, I know who to call when I need help and I’m getting prepared for the evolution to our online business" says Amanda Baker of the Silkroad. “Richard provides simple and clear explanations of the relatively complex IT concepts I need to understand and helps me focus on the important things I need to get done.
“When we started out I looked after our computers myself” commented Ed Green, Managing Director of Milly Green Design “But as we grew I had to decide what would be the best use of my time. So I moved out responsibility for non-core business and IT was top of the list."
“PAAC IT are a friendly family run business which knows its stuff! They make creating a new website easy with designing the setup while project managing targets for content creation” says Alex Foster
"PAAC IT provide a managed service for our PCs on a fixed monthly charge. Really great, they are there when we need them"Julia Macquisten - OwnerLucas Field Media
"PAAC-IT provide and maintain our Apple Macs and Macbook Pros. Richard and his team at PAAC IT are very prompt and responsive when we need help, and a pleasure to work with"David Alden - DirectorAlden Holmes
"Our business is highly dependent on computer technology – all the way from design and creative software platforms to administration processes. PAAC-IT set up and configured our mix of PC and Apple computers, file servers and security software and now keep it running. The team at PAAC-IT is very competent and keep our IT running smoothly"Edward Green - DirectorMilly Green
"I was having trouble making Skype calls to my son. Both Darren and Connor were extremely helpful and patient. They were so kind to get the computer in and out of the car for me - i couldn't have done this on my own as i am disabled"Jane Nightingale
"On moving house we required help of PAAC to coordinate a tablet, PC and laptop with new security and email addresses and to ensure transfer of old contact details etc. Some of this work was undertaken by Darren in the Midhurst shop and some at our new address. Darren was professional and helpful with successful results. PAAC also followed up with care to ensure that all was well. "A satisfied customer
"I have been dealing with PAAC IT, mostly in their Midhurst Office, but also in Haslemere, for the past three or four years. They clearly understand Macs and have given me good advice, and sorted out various issues for me. Things did go wrong with the network wireless adapters I had bought from them, but they were quick to ensure they were checked and replaced without a problem, and they followed up with me a month later to ensure all was OK. That’s good customer service!"James Tree
"Dynamite, goes the extra yard every time, reliable and essential support to my business."Lawrence MullenThe Talking Trade
"Good, dependable, brilliant, local"Anneke Clegg
"I have been using the services of PAAC IT for over two years. During this time I have found the staff to be courteous, understanding, and very efficient. I have received first class service on each and every occasion – from keeping my ancient computer running, to advising and supplying a suitable replacement when it eventually crashed. All my transactions have been with the team in the Haslemere shop where Richard, Mark, Darren and Oliver have addressed my computer difficulties with great patience and kindness. To them I am eternally grateful."Derek Smyth